Thank you for shopping at The Jana Organics! We're dedicated to delivering your products in a timely and efficient manner. Below you will find detailed information about our shipping processes and policies.
Order Processing
All orders are processed within 1-3 business days after placing an order. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Shipping Rates & Delivery Estimates
- Shipping Charges: If your order does not qualify for free shipping, shipping charges will be calculated and displayed at checkout.
- Delivery Estimates: Shipping times range from 7 to 12 business days after processing, depending on outside factors and the efficiency of the local delivery service. Please note that delivery delays can occasionally occur.
Shipping Confirmation & Order Tracking
- Confirmation: You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 1–3 days.
- Tracking: You can track your order's progress using the tracking number provided in your shipment confirmation email.
International Shipping
We currently ship worldwide. For faster and easier worldwide logistics and shipments, most orders are dispatched from our overseas warehouse. Kindly note that sometimes packages can be delayed due to 3rd party delivery services and customs. For packages that are not delivered within 60 days upon placing the order, you can request a full refund as explained in our Refund Policy.
Damages
The Jana Organics is not liable for any products damaged or lost during shipping if the Shipping Protection item is not applied to the order.
If you received your order damaged without applying the Shipping Protection, please contact the shipment carrier to file a claim.
If you received our order damaged with the Shipping Protection applied, please contact us at help@tryjana.co.
Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
For more information, questions, or concerns regarding our shipping policy, please contact us at help@tryjana.co
We're here to help and ensure that your experience with The Jana Organics is as smooth and satisfying as possible.
