At Jana Organics, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our policy carefully to understand your rights and our procedures for returns and refunds.

Returns

Eligibility for Returns:

  • Items must be unused, in their original packaging, and in the same condition that you received them.
  • Returns must be initiated within 30 days of the purchase date.

Non-Returnable Items:

  • Perishable goods (e.g., food items, including spices, masalas, and dals)
  • Gift cards
  • Sale items

 Return Process

  1. Initiate a Return:

    • Contact our customer service at [Insert Email Address] or [Insert Phone Number] to initiate a return.
    • Provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization:

    • Our team will review your request and, if approved, provide you with a return authorization and instructions on how to send your item(s) back to us.

  3. Shipping:

    • You will be responsible for paying the shipping costs for returning your item(s).
    • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

Eligibility for Refunds:

  • Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

Partial Refunds:

  • Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

Exchanges

  • We only replace items if they are defective or damaged.
  • If you need to exchange an item for the same product, contact us at [Insert Email Address] or [Insert Phone Number].

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at [Insert Email Address].

Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

 Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Email:janaorganics.info@gmail.com
Phone:+91 88803 83803